World class keynote speaker
Trusted business consultant
Proven retention systems
and team training.
Exercise adherence expert who practices what he preaches.
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Introducing Paul Brown Mr Retention - the member retention expert.

The world class keynote speaker, advisor and confidante to businesses around the globe in member retention.

member retention

The fastest way to grow your business is to keep your existing customers longer. Paul Brown has led the world in customer and member retention programs and research since 1995 and his pioneering work and consistently successful track- record have earned him the nick-name, Mr Retention.

Today he is a highly regarded international business consultant and speaker who travels the globe helping select partners find, win and keep more members and customers for life.

  • The world’s #1 proven systems for customer & member retention, membership growth and team training delivered on-site like no other.

  • The one world class keynote speaker trusted to deliver something new, exciting, entertaining, innovative & thought-provoking.

  • Trusted business consultant, advisor & confidante to leading businesses around the globe on systems, strategy, & culture.

  • Mr Retention’ presentations and advice are all designed with the aim to help businesses find, win & keep more customers.

Let us help you and your business - get in touch with Mr Retention today!

How can Mr Retention help you?

A range of services adapted to your needs

New member journey.

Design and implement a bespoke new member on-boarding system that works.

Software and App development.

Use our software or we can help you develop your own.

Best practice analysis.

Conduct a comprehensive analysis of your current best practices

Team training and accreditation.

Deliver world-class on-site team training that gets maximum buy-in and true team-work.

Customer centric workshops.

Teach your team what matters most when it comes to the customer experience.

Sales systems and training.

No hard sales but successful systems so people want to buy for all the right reasons.

Results guaranteed fitness and nutrition.

Programs and systems that truly deliver results, delivered by your own people.

Let us help you and your business - get in touch with Mr Retention today!

Latest news

Visit our news page for more.

Latest events

Visit our events page for more.

2019 SPORTEC / IHRSA Japan Management Seminars, Tokyo

July 9 – 10, 2019 Japan’s largest sports and fitness conference with over 50,000 attendees plays host to Paul Brown Mr Retention in 2019. Paul’s topics have yet to be announced but he will deliver two key addresses to the […]

Read More

Let us help you and your business - get in touch with Mr Retention today!

Testimonials

What clients are saying about Mr Retention.

"Our émpower Program created by Paul Brown Mr retention has made a massive difference to the value our offering. Members love it, we love delivering it and our average yield is up by over 40% and it’s only 3 months in. The program keeps our team busy and fully engaged with the members. I cannot imagine running our gym without it."
Rob Francis
énergie Fitness Milton Keynes UK

Owner

"Our émpower Program created by Paul Brown Mr retention has made a massive difference to the value our offering. Members love it, we love delivering it and our average yield is up by over 40% and it’s only 3 months in. The program keeps our team busy and fully engaged with the members. I cannot imagine running our gym without it."
“When we started with Face 2 Face, we had great expectations about the results we may have and our members feedback.Within the years, after thousands of members coming onboard with the support of Face 2 Face, we found a lot of great things such as amazing testimonials with great results. more... “
Diego and Macarena Zuloaga
O2Fit, Chile

Director of Operations

“When we started with Face 2 Face, we had great expectations about the results we may have and our members feedback.Within the years, after thousands of members coming onboard with the support of Face 2 Face, we found a lot of great things such as amazing testimonials with great results. more... “
When I found Paul my business was doing ok but I was floundering in where to find more growth. Paul brought me back to basics and with his help and honest opinions Aspire has been reborn and rebranded. His confidence and positivity is contagious and his honesty is priceless, if sometimes confronting. But we need that to grow and be successful in our Life and  business.
Janine
Aspire Health and lifestyle.

When I found Paul my business was doing ok but I was floundering in where to find more growth. Paul brought me back to basics and with his help and honest opinions Aspire has been reborn and rebranded. His confidence and positivity is contagious and his honesty is priceless, if sometimes confronting. But we need that to grow and be successful in our Life and  business.