Paul Brown Mr Retention returns to the US in March 2019 as a feature speaker for IHRSA in what will be his 23rd year presenting and consulting for the largest fitness and business conference in the world.

This year Brown has two roles. First as a sector leading panelist sharing his expertise on client retention and data analysis as it applies specifically to the growing Russian health club market.

Then he will close out the business conference with a compelling presentation on building an unbeatable brand with the world’s best customer experience.

Both presentations will be translated simultaneously into several languages to cater for the many international delegates.

Paul Brown is the CEO of Face2Face Retention Systems and Mr Retention speaking and consulting. for further enquiries click here.